Christmas Delivery

Link shown on cart page

UK Customers

Last order dates for Christmas Delivery
Personalised items	13 Dec
Non-Personalised items	Items in Stock: 20 Dec

Please note:

• For United Kingdom only (excludes PO boxes and APO/FPO)
• The above chart is for in-stock items. If the items are out of stock or need to be ordered from the vendor, this will take additional time and will make the cut-off date and time sooner - this information is product specific, and shown on the product information page.
• Personalised (embroidery) items may take longer (approx 14 days)
• Unforeseen circumstances such as weather could cause delivery delays
• Please refer to the website for specific details on an item by item basis
• IMPORTANT: Order does not start processing until payment is confirmed and or received

European Customers

Last order dates for Christmas Delivery
Personalised items	14 Dec
Non-Personalised items	Items in Stock: 14 Dec

Please note:

• The above chart is for in-stock items. If the items are out of stock or need to be ordered from the vendor, this will take additional time and will make the cut-off date and time sooner - this information is product specific, and shown on the product information page.
• Personalised (embroidery) items may take longer (approx 14 days)
• Unforeseen circumstances such as weather could cause delivery delays
• Please refer to the website for specific details on an item by item basis
• IMPORTANT: Order does not start processing until payment is confirmed and or received

Applicable countries:

Non European Customers

Applicable countries

This chart gives basic information on the last day to order (and pay) and receive your items by the latest date of Thursday, Dec. 24, 2009:

Austria Belgium Cyprus Czech Republic Denmark Estonia Finland France Germany Greece Hungary Ireland (Inc N.I)

Italy Latvia Lithuania Luxembourg Malta Netherlands Poland Portugal Slovakia Slovenia Spain Sweden

Last order dates for Christmas Delivery
Personalised items	4 Dec
Non-Personalised items	Items in Stock: 6 Dec

Please note:

• The above chart is for in-stock items. If the items are out of stock or need to be ordered from the vendor, this will take additional time and will make the cut-off date and time sooner - this information is product specific, and shown on the product information page.
• Personalised (embroidery) items may take longer (approx 14 days)
• Unforeseen circumstances such as weather could cause delivery delays
• Please refer to the website for specific details on an item by item basis
• IMPORTANT: Order does not start processing until payment is confirmed and or received

Applicable countries:

Australia Canada Falkland Islands (malvinas) Gibraltar Greenland Hong Kong Iceland India Liechtenstein

Monaco New Zealand Norway Oman Qatar South Africa Switzerland Turkey U.S.A

What should I know about payment methods to ensure timely delivery?

We recommend using a CREDIT CARD online to ensure timely delivery. With credit cards, we have guaranteed full payment at the time of order, and you are insured according to the conditions of your card.

Although we offer various payment methods depending on your location country (such as check/cheque, PayPal (if active), etc.), we ship your items as soon as we receive full payment. Payment methods other than credit cards take more time to verify which could delay your order.

Also, please note that cheques must be drawn on UK funds.

How will I know the status of my order after I have placed the order?

We will periodically update you about the status of your order through emails. We send you an email after we have received your order and payment and another when the item ships.

We will keep you informed about any delays to your order. You can check the status of your order on the site by using the link in the confirmation email sent, or by calling Customer Service if you have questions regarding your order.

This is a gift. Do you include the price in the package?

For your convenience, the enclosed packing list does not list pricing. Upon placing your oder with us, you will receive a detailed email, which contains all the required product, tax and shipping break down required by UK law - if you require a conventional invoice, just let us know.

We provide a field for our gift box (optional) to enter a gift message during the checkout flow. The message will appear on the card that comes with the gift box and delivered with the item. Please note, a message cannot be added after the order is placed.

How do I use a coupon or promotion code?

Promotional Codes, Coupons and Gift Certificates can be used by entering the code in a special field during the checkout flow.

What is the return policy?

As always, we offer a 100 % satisfaction guarantee

For all orders placed between November 1st and December 31st, 2008, if you are not completely satisfied with your purchase, you may return it by January 31st 2009 and receive a free replacement or full refund (less shipping and handling). Personalised items can not be returned, unless a mistake has been made by us, or the item is clearly faulty. In this event, please get in touch.