Ego Boost

Customer Feedback

We are very proud of our customer service, and support, and we value your satisfaction very highly. It is immensely important to us that you receive the best service possible.

Towelsrus continually strive to improve services and communications, so If you have any suggestions on how services may be improved, please let us know your thoughts. Below is a selection of the latest comments and feedback from our customers.

Tejinder : 15th June 2010
Product: Organic Towels
I just wanted to let you know that the towels arrived today all well and good. So far so good, they look absolutely perfect!! Thanks so much for your help and promptness with this!

Julie T : 1st June 2010
Product: Egyptian Waffle Blanket
I would just like to say how pleased I am with the white, double waffle blankets. They are a good weight and excellent quality. Many thanks.

Kerry D : 24th May 2010
Product: Supersoft White Fleece Robes
I have just placed an order with you for some dressing gowns. I would just like to comment that the help I have received has been great. I received a very quick helpful response by email, plus had a very nice lady respond on the telephone. Assuming the product comes through as well as my contact with you guys so far, I shall be very pleased and passing on my recommendation of your company.

Just thought I would let you know, as I far too often deal with companies with poor customer service - it is so nice to have two very positive experiences with your company!

Jean Maddock : 5th January 2010
Product: Egyptian Shawl Collar Bathrobe
Ordered 4th Jan-Received 5th Jan! Am I impressed? Most certainly. Will I hesitate to recommend your company? Most certainly NOT ! Congratulations on a very fine service. Thank you

Doreen R : 02 December 09
Product : Childrens Aztex Hooded Blue & Cerise Pink Robe
"The robes have arrived. I am impressed. Thank you. My husband has always been dubious about internet shopping and would not let me do it.  However, now - I think - you have changed his mind. Thank you for a good service."

Diane R : 06 November 09
Product: 6 x Embroidered Everyday Hand Towel
"I asked for six individual towels with names on for my grandchildren. They have arrived and I am extremely pleased. The letters are bold and clear, the towels are really soft. I will recommend you to others and will buy again in future. Thank you”

Evelyn H: 03 November 09
Product: Bamboo Face Cloths
“Dear Towels R Us, Just to let you know that this order has now been delivered. I'm absolutely delighted with the bamboo cloths - they are lovely! Many thanks”

Jonathan H : 22 July 09
Product: Egyptian 8 Towel Set & Gift Box
"Just to say a big thank you. Gifts arrived on time and are superb. Quality and presentation second to none. Many thanks".

 Fiona :  20 July 09
"Thank you ever so much for getting the towels to us on time and they look great.  I shall make sure I get hold of the guys with the cheque book this weekend so we can settle the invoice as soon as possible. Do thank your colleagues as well for doing such a good job again".

Amanda :  04 July 09
Product: Pink Stripe Everyday Towel 450gsm
" Lovely towel and looks beautiful with my grandaughters name embroidered on it. Very impressed with standard of towel and service. Thank you!"

Miriam H : 04 June 09
Product: Children's Bathrobe
"Thank you ! This is the first time I am using your site and I am very impressed with your service !"

Jenny - Pavilion Leisure : 1 May 09
Product: small gym towels (with Pavilion emblem)
"Just a quick not to say how delighted we are with the towels. Many Thanks, Jenny"

Helena M : 29 April 2009
Product: Supreme Cornflower Blue Towels
"Just to say the towels have arrived and they are beautiful, thanks so much for the prompt turn around, Best regards"

Jane M : 22 April 09
Product: Egyptian Bath Robe
"It is the most luxurious high quality towelling material I have come across and to wrap it around oneself after a bath or shower is wonderfully comfortable."

Helen F :  6 March 2009 
Product: American Jumbo Sheet in Blue
"I can't speak too highly of the service i have had from your company, I live in the north of Scotland and to have had my towels delivered yesterday [Thursday] when I only ordered them on Monday evening, is absolutely superb. The towels are of excellent quality, and i have already recommended your company to several people and will continue to do so. I will also be keeping an eye on your site to look out for other items i may need. Thank you for an excellent service and excellent quality products."

Kristie T : 26 February 2009
Product: Tea Towels
"I got the Tea Towels today and they are perfect. Thanks for the speedy delivery too!"

Emma T : 10 February 2009
Product: Embroidered Supreme Luxury Towels;
"I received the towels today. It was all so prompt. Thanks. I will recommend you!"

Roisin : 12 January.2009
"Very pleased with the quality of the robe and the speed of service, especially as the order was placed very close to Christmas. Many thanks."

Jackie B :  21 January.2009
Product: Waterproof Towelling Mattress Protectors
"Thank you for the very speedy delivery. From time of ordering and receiving the items was barely 24 hrs, thank you. I would recommend you highly and both quality of items and speed of delivery."

Gerald D : 9 January 2009
Product: Red Satin Super King Duvet
"Many thanks arrived today, Wednesday, excellent service. Product in first class condition."

Anne D : 8 January 2009
Product: Embroidered Egyptian Shawl Collar Robe - White
"My order arrived today and would like to thank you as my robe is fabulous, will definately recommend you to my friends."

Customer Feedback - 2008

Phil : 12th December 2008
"I would just like to thank you for your efficient delivery of my order. The quality of merchandise is of great satisfaction. I will possibly be sending more business your way in future. "  

Elaine B : 12 December 2008 
Products : Velour Pink Hearts Dressing Gown; American Jumbo Sheets and Fruit of the Loom Super Premium T- Shirt
"Just to let you know, I am very pleased with items delivered. Will use you again! Thanks "

Shahi : 11th December 2008 
Embroidered Product: Black Egyptian Hooded Robe 550gsm
Embroidered Pink Supreme Luxury Towel
"Thank you for the personalised robe and towel it looks great and thanks for the quick service."

Poly, Tuxford School : 7th December 2008
Embroidered Product: Navy Gym Towels
"Towels arrived on Friday evening around 4.00 pm - they are brilliant."

James : 5th December
Product: Childrens White Robe
"Just a quick note to say we got our order today – and the personalisation looks brilliant ! Thank you for a quick turnaround and for making it look so good – my wife + I have already recommended you to a couple of our work colleagues."

Chris B : 1 December 2008
Product: Supreme Luxury Towels 640gsm
"I'm really pleased with the quality of the personalised towels I've ordered.
They'll make a great Christmas present."

Mrs L Perry : 27 November 2008
Product: American Jumbo Sheets embroidered
"Thank you very much for the towels we received today. The quality and embroidery is fantastic! I shall be coming back for more orders and tell all my friends about your site."

Lauren : 23 November 2008
Product: Egyptian Bath Robes and towels
"I am not sure how it was possible but we received the order today! Thanks so much. The quality looks amazing. We have not unpacked everything yet but looking forward to!"

Martin : 18 November 2008
Product : Egyptian Hooded Robe
"Great site with lots of fantastic options, glad I found it so easily using google. Exactly what I was looking for, perfect! I look forward to receiving the item."

Lewis :  03 November 2008
"Just wanted to say a thank you to you all. The order is exactly as requested, in good time and very high quality."

Christine : Retail 23 October 2008
"Order arrived today. Excellent service & products. Thank you"

B Hanley, Leeds : 17 October 2008
"Simple to order, great tracking (including very rapid reply to emails) and products that live up to my expectations. The lettering on my bathrobes is of a high standard, and my satin sheets are as good as the website says they are. I am literally ordering again today."

Neil Brannan : Retail 25 September 2008
"My order just arrived!!!!! I would just like to say thank you sooooo much for getting this done and sent so quickly!!! Absolutely amazing service thank you so, so much! Kind Regards and keep up the excellent service!"

Sarah : Retail 2.September 2008
"I have just received the robe that I ordered and I'm very pleased with it. Thank you so much for sending the order so quickly, it's for a second anniversary present (2nd anniversary = cotton) and I know my husband will love it. Best wishes"

Marjorie Williams : Retail 21st August 2008
"Just a note to say I am very impressed - firstly the fact that I only ordered the blankets on Thursday afternoon last week and they have just been delivered! Secondly the quality is good and I will certainly come back to you when I need more bed linen. Thank you."

The Geoff Moulder Leisure :  Business - 13th August 2008
Product: 200 navy towels with creations logo
"Hi, just to let you know that I received the order on Monday - all in good condition. Thank you for a quick service"

Ella Natalie & The Pow Wow Team: Business - 11th august 2008
Product: Waffle Robes
Thank you for your help in ordering robes for our event and dealing with last minute requests. Kind Regards "

Judith W
"I would just like to thank you so much for not taking two amounts for postage, I was perhaps a little premature in sending off the first order so quickly. I have been a customer many times, and would like to say how much I appreciate the services you provide, in this day and age when people are so quick to demean services provided I would like to take this opportunity to praise. Looking forward to receiving my husbands 70th birthday presents in due course."

Maria Leah : Retail 22 July 08
"Dear Towelsrus, Thank you for the excellent service you provide! I was very happy with the product, reasonable delivery charge and prompt delivery. There are other internet companies who charge way too much for delivery, it takes a few days to arrive and it's done with Royal Mail, not a courier company like you use."

Fiona Jackson: Business 17 July 08
"I'd also like to say thank you to Andrew and everyone who helped get the towels to us in good time for our event next Sunday. They've just arrived this afternoon and they are just what we were looking for."

Rebecca York : Retail 16 July 08
"Thanks ever so much that is great news..!! I very much appreciate your help on this project ....Towelsrus really moved all posts for us to make this work for Sega, so thank you very much!

Miss Armstrong : Retail - 16th July 08
Product : Personalised Egyptian Bath Robe
"I just wanted to say a big thank you for such speedy delivery of my personalised robes, they are going to make a perfect wedding present! I was surprised by how big the lettering was and how quickly they arrived with me. They look fab, thank you!"

Mrs Dennis : Retail - 6th July 08
"I am so pleased with the fantastic colours of my new towels ! They have been washed and tumbled dried, and are even softer and brighter than when I bought them ! I am off to buy another colour now !"

Norah Norman : Retail - 4th July 08
Product : Cosy Autumn Throw
"Today I received my Cosy Autumn Throw. This is to let you know I'm very pleased indeed with it. The colours are lovely and the quality superb. As with my previous order - Cat blanket -received earlier in the week I must thank you once again for the quick and efficient ordering service provided. N.N."

Angela Freeman : Retail - 3rd July
Product: White Egyptian Cotton Hooded Robes
"Just wanted to say a huge thanks to you and the team for the gowns I ordered for my sisters' birthday. They are absolutely perfect and I know they will love them."

Customer No: 38585
"Pet Blanket Cat Purr (Fleece) arrived safely this morning and this note is to say I am delighted with it and also with the quick efficient way in which the order was carried out. Thank you. N.N."

Julie Curley : Retail - 20th June
"Just a quick thank you. Your service was fantastic, I have been kept informed of my order all the way. I am delighted with the towel, just the colour I needed to brighten up a small space and the quality is superb. I will certainly be using you again and recommending you to all my towel needy friends and family. Once again thanks a million. Keep up the good work."

Martin Egholm : Retail 18 June
"I can confirm that towels arrived on time for the wedding! Thanks a bunch! I`m really happy with your excellent service..."

Helen Jones : Retail - June 16
"Towels are lovely thanks for your help"

Emma Brown : Retail - 11 Jun 2008
Product(s): Standard Shawl Collar Robe - Cream
"Just wanted to say that I received my order today. The robe is much better than I expected for a total of £35 including P+P, fabulous quality and fabulous stitching, I will definitely be back to get more for special occasions. Kind Regards, Emma Brown"

Carole Lewis : Retail - 11 Jun 2008
Product: Golf Towels
"To everyone who had anything to do with my order I would like to thank all the people who helped me with an order of towels for my Lady Captain's Day in August. They arrived yesterday and the service is superb. They look really good and I shall be pleased to recommend your company to other golf clubs. Many thanks, Carole Lewis"

Sue Rose : Retail - 3 Jun 2008
Product: Aztex Contract Shawl Collar Robe - White
"The robes arrived this morning. They are fantastic. Thank you."

Mr D.Whitley : Retail - 9 Mar 2008
Product: Egyptian Shawl Collar Robe - Duck Egg Blue
"I think I got every parameter wrong when ordering for my wife! I have just seen the credit for the returned item as above on 9 Feb. (I have only just received the credit card satement). Many many thanks for the credit and for your excellent service."

Mrs M.Sogmanian : Business - 26 Feb 2008
Product: Aztex Contract Shawl Collar Robe - White
"They arrived last week (contract robes), last night was our media evening and they were a huge success! Thank you again!!! Look forward to seeing you at the show. Ideal Home Show 2008"

Mrs P.Caley : Retail - 23 Feb 2008
Product: Soft Fleece Blanket in Camel
"I just wanted to say how pleased I am with my order and to complement you on your website. The service I recieved was easy, informative and very quick! Thankyou."

Mrs F.Bruckin : Retail - 14 Jan 2008
Product: Dusky Pink Luxury Towel 650gsm
"Hi, Just wanted to write you a note to let you know how happy I am with the quality of this order. I have trapsed round department store to department store and trawled the internet to find the quality and weight I was looking for. They are great, thick and fluffy and put Christy and such in the shade. Keep up the good work."

Mrs Jarvis : Retail - 12 Jan 2008
Product: Womens Sarong - White
"Fantastic service : the wrap arrived safely today, one day after ordering! It's excellent quality, so I'm doubly pleased. "

Mrs J.Kennedy : Retail - 9 Jan 2008
Product: Chambray Christy Renaissance Luxury Towel 650gsm
"I have received the towels and are pleased with their quality. Thank you very much for your efficiency."

Mrs L.Cole: Retail - 7 Jan 2008
Product: Bathrobes & Dressing Gowns - Mocha
"I wish to convey my thanks for completing last Friday's order so quickly, I was very pleased with the quality and service for the price. The robe was dispatched yesterday and delivered by 10:00am this morning. On a personal observation I found your web site well structured, fast, with an easily understood registration and procurement process."