A warm welcome to Duncan Stewart

andrew and fraser

Welcome

Duncan Stewart is a family-run business helping to make those special occasions extra special through personalised gifts. Based in West Sussex, Duncan Stewart first established themselves to become one of the UK’s leading suppliers of wholesale premium textiles. Over the last two decades, the business has evolved to bring a diversified range of textiles, homeware, and gift items to our customers.

Specialising in embroidered towels, bags, and bathrobes as well as debossed and laser engraved homeware we aim to design, manufacture and supply bespoke, sentimental items that cannot be found on the high street. In addition to our gift range, we also manufacture and supply multi-national companies, sports clubs, top London hotels and salons with bespoke promotional textile items.

We are proud to provide high-quality textiles to a variety of businesses and organisations. Our on-site production department allows us to personalise with your logo or text at a competitive price. We can also provide a quick turnaround where possible to meet the tightest of deadlines.

We have a wide selection of products available from towels, bathrobes, blankets, massage couch covers, and homeware. We strive to provide the best quality of products at a low price so whether you order large or small quantities from us, personalised or plain, we can promise the best quality price and service levels.

 

History

Founded by Duncan Stewart in 1978 with Andrew and Fraser both joining the business in the 1980’s. The company was initially established in their family home in Worthing. Since those early days, the company have expanded the business and now work out of two warehouses close to the centre of Worthing. With a specially selected & highly skilled team working behind the scenes, Andrew and Fraser are proud to continue their Father’s legacy and continue to remain true to their core values, producing high-quality products at a competitive price and providing high-quality customer service.

 

Our Mission

We strive for sustainability with a focus on reducing, reusing, and recycling. We work in collaboration with our manufacturing partners; designers; customers and employees to produce innovative, high-quality products to market whilst providing authentic customer services. We aim to engage with the community by partnering with programs that offer rehabilitation and career development to demographics at risk of long-term unemployment.

 

Our Values

Quality and Value
We take pride in ensuring our products are of the highest quality and value. We work with our suppliers to source the best products at fair prices, we maintain rigorous quality control standards throughout our production and dispatch processes, and are committed to ensuring our customers are satisfied with the end product. We recognise our reputation, and success, depends on this.

Customer Service
We are committed to accountability and authenticity in everything we do. We aim to provide the best level of personal customer service - every query or issue being personally owned by the relevant team member/s through to satisfactory resolution. We believe in continuous development and improvement and to not become complacent in serving our customers.

Growth
Duncan Stewart has succeeded for over forty years because we have adapted to change to grow. We strive to keep up with market change by listening to customer and staff feedback, as well as keeping on top of market trends.

Teamwork
As a small business, no day in the office or warehouse looks the same. The teamwork between our staff, manufacturers, service partners and customers is core to our successful operations.  We are committed to maintaining a positive, respectful and productive working environment for all, at all times.

Environment
As a small business, we challenge ourselves to support a sustainable world by reducing, reusing, and recycling as much as possible in our day-to-day operations. From the use of recycled materials in our packaging, to reusing cardboard boxes and reducing the use of single use plastic as well as maintaining recycling practices on site.

Community
As a company, we are committed to connecting with communities and providing opportunity. We work with the HMP service to provide rehabilitation opportunities for offenders and engage with Government supported programs that provide youth opportunities to develop career skills.

 

Social Responsibility

Duncan Stewart Textiles is proud to be working towards a greener planet for all, using non-woven bags for many of our personalised items and recycling where possible. Additionally, we are also passionately working with our local community, supporting the rehabilitation of offenders due for release by providing them with work experience during our peak trade times.

When buying abroad from factories in Turkey, Pakistan, India, Portugal, China, and Bangladesh it is our utmost priority to ensure that all manufacturing facilities follow ethical practices including:

-              No Child Labour

-              Good lighting and facilities for all employees

-              Reasonable working hours

-              Competitive pay rates

-              Health & Safety procedures