Privacy Policy

Data Protection

Duncan Stewart Textiles Ltd will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below).

We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and relevant consumer legislation.



Information that you supply is held securely and strict security procedures are followed to prevent unauthorised access. We will not sell, trade or rent your personal information to others unless you authorise us to do so.

We confirm we will not release your Personal Information to any other company outside Duncan Stewart Textiles Ltd for mailing or marketing purposes unless you authorise us to do so.

IMRG ISIS Registered Members

We have registered with the ISIS programme and undertaken to trade in a manner that is LEGAL, DECENT, HONEST, TRUTHFUL AND FAIR;

Our site and service is reviewed and monitored by IMRG: Our Business, VAT and Data Protection registrations have been checked by IMRG.

Payment Data

 

All credit card transactions will go through "SagePay", who maintain a Secure Socket Layered (SSL) connection between your browser and their transaction server at the time of payment.

They will not store any of your card details, but merely facilitate the payment process, and return you to our site with a confirmation of your transaction.

User Data Collected



We may collect and process the following data about you:

  • Details of transactions you carry out through our website and of the fulfilment of your orders; 

  • information that you provide by filling in forms on our website, including, but not limited to, information provided at the time of requesting or subscribing to any service, uploading material or becoming a registered user or if you enter any competition or promotion sponsored by us; 

  • information from surveys that we use for research purposes, if you choose to respond to them; communications you send to us, for example to report a problem with or submit a comment regarding our website ;
  • and details of your visits to our website; including, but not limited to, traffic data, location data and the resources that you access.

We may collect some of this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

Uses made of your information

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is used only for the following purposes:

  • Processing your orders;
  • For statistical purposes to improve this Website and its services to you;
  • To serve website content and advertisements to you;
  • To administer this website;
  • If you consent, to notify you of products or special offers that may be of interest to you.

If you prefer not to you have the right to ask us not to process your personal data for marketing purposes.

You can exercise your right to prevent such processing by checking or un-checking (as directed) certain boxes on the forms we use to collect your data or by following the unsubscribe link on any marketing emails we send you.

You can also exercise the right at any time by contacting us at customerservice@towelsrus.co.uk or calling 01903 201 251

You should be aware that if we are requested by the Police or any other regulatory or government authority investigating suspected illegal activities to provide your personal information and /or user information, we are entitled do so.

Use Of "Cookies"

We use Cookies to keep track of your current shopping session to personalise your experience.

Cookies are files stored in your browser and are used by most websites to help personalise your web experience. Some features on this site will not function if you do not allow cookies.

Compliance cookie

This cookie is set with the assumption that you consent with the use of cookies on this website and will be used to hide this message following your initial visit.

Cookies used: CookieLawCompliance

Analytics cookies

These cookies allow us to count page visits and traffic sources so we can measure and improve the performance of our site, using a service provided by Google Analytics.

Cookies used: __utma, __utmb, __utmc, __utmz

Magento cookies:

COOKIE name COOKIE Description
CART The association with your shopping cart.
CATEGORY_INFO Stores the category info on the page, that allows to display pages more quickly.
COMPARE The items that you have in the Compare Products list.
CURRENCY Your preferred currency
CUSTOMER An encrypted version of your customer id with the store.
CUSTOMER_AUTH An indicator if you are currently logged into the store.
CUSTOMER_INFO An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS Stores the Customer Segment ID
EXTERNAL_NO_CACHE A flag, which indicates whether caching is disabled or not.
FRONTEND Your session ID on the server.
GUEST-VIEW Allows guests to edit their orders.
LAST_CATEGORY The last category you visited.
LAST_PRODUCT The most recent product you have viewed.
NEWMESSAGE Indicates whether a new message has been received.
NO_CACHE Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART A link to information about your cart and viewing history if you have asked the site.
POLL The ID of any polls you have recently voted in.
POLLN Information on what polls you have voted on.
RECENTLYCOMPARED The items that you have recently compared.
STF Information on products you have emailed to friends.
STORE The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS The products that you have recently viewed.
WISHLIST An encrypted list of products added to your Wishlist.
WISHLIST_CNT The number of items in your Wishlist.