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Privacy Policy

We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below).

We Do Not, Will Not Keep Your Credit Card Details Stored Anywhere!

IMRG ISIS Registered Members We have registered with the ISIS programme and undertaken to trade in a manner that is LEGAL, DECENT, HONEST, TRUTHFUL AND FAIR;

Our site and service is reviewed and monitored by IMRG: Our Business, VAT and Data Protection registrations have been checked by IMRG.

All credit card transactions will go through "SagePay", who maintain a Secure Socket Layered (SSL) connection between your browser and their transaction server at the time of payment - they will not store any of your card details, but merely facilitate the payment process, and return you to our site with a confirmation of your transaction

When you browse this Website, we will ask you occasionally to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections, and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (e.g. the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect some of this information even if you do not register with us.

You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.

We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is used only for the following purposes:

  • Processing your orders;
  • For statistical purposes to improve this Website and its services to you;
  • To serve website content and advertisements to you;
  • To administer this website;
  • If you consent, to notify you of products or special offers that may be of interest to you.

You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Telecommunications (Data Protection and Privacy) Regulations 1999.

When you create a shopping account while ordering online you will be given the option to receive information from us by post, e-mail or telephone, about products, promotions or special offers which we feel may be of interest to you. In the event that you do not wish to be contacted for such purposes, ensure that you tick/un tick the appropriate box(es) as you go through the registration process. You may unsubscribe from our contact list at any time by replying to a promotional e-mail using the unsubscribe feature that will always be present, or Contact Us directly.

Your Personal Information may be disclosed to other businesses linked with "Duncan Stewart Textiles Ltd t/a Towelsrus" and to reputable third parties who will help process your order. "Duncan Stewart Textiles Ltd t/a Towelsrus" requires all such third parties to treat your personal information as fully confidential and to fully comply with all applicable UK Data Protection and consumer legislation from time to time in place. We will not release your Personal Information to any company outside of "Duncan Stewart Textiles Ltd t/a Towelsrus" for mailing or marketing purposes.

You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information we are entitled do so.

When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.

Your Rights

If, for any reason, you are unsure about the personal and account information we are holding in your name, please contact us. We will be happily review your file and update the records if required. You can contact our customer service team by email, phone or fax. Alternatively, this information can be checked and reviewed on line once you have signed in.

Use Of "Cookies"

Our cookies do not contain any personal information about you, and are used only to keep track of your current shopping session, to personalise your experience and so that you may retrieve your shopping cart at a later time. We believe that this can greatly assist us in providing you with the service that you desire and to enhance your browsing experience. However, if you do not accept Cookies you may find aspects of this website are limited.

Consent

Your use of this website signifies your consent to the collection processing and use of personal information by us for the purpose of administering and dealing with your order or account, market research, processing your payments, credit reference checking and fraud detection, and for marketing purposes as outlined above. Any changes to our privacy policy will be posted on this site so that you may ensure that you are fully informed of your rights and can notify us of any changes to your preferences.

If you require any further information or need to talk with someone then please Contact Us.