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Shipping Rates & Charges

To ensure you order is received before Christmas, please use are next day service.

Delivery Charges

Delivery for all mainland UK deliveries start at just £2.95. Basket values over £30 or more require a tracked service which starts at £5.95

Free delivery is applied to orders over £50 (UK Mainland ONLY). Please ensure you select the 'Free Delivery' option at the check out. Please note - Free Delivery is offered on regular turn around, if you require the item by a specific date please consider the next day delivery options.

All postage costs are calculated against the combined item total order value and reflect the costs of the couriers we use. TowelsRus do not profit from delivery charges! Delivery charges are visible in the shopping cart prior to ordering. The cart can be viewed by clicking on the button link which is displayed at the top right of all pages, including this page.

Dispatching of Orders

Many of our non-personalised items are dispatched the same day resulting in many orders being delivered the very next day. Orders before 3:00pm have an increased chance of being dispatched the same day via courier (subject to product availability).

Delivery Methods

We have selected the delivery methods that we believe offer the safest and most cost effective delivery of your items in a reasonable time frame. Please note that the delivery method will be determined based on weight, size and value of the order.

Payment Methods & Delivery

We recommend using a CREDIT CARD online to ensure timely delivery. With credit cards, we have guaranteed full payment at the time of order, and you are insured according to the conditions of your card.

Although we offer various payment methods depending on your location country including cheque and PayPal, we ship your items as soon as we receive full payment. Payment methods other than credit cards take more time to verify which could delay your order.

Delivery Problems

Although we do our best to ensure that all orders are delivered within the estimated delivery dates it is entirely possible that a small number of parcels may exceed the estimated delivery period due to a number of factors. These factors can include the locality of the delivery address within the UK, delays within the postal service or exceptionally busy periods, and of course "acts of God". In these cases we ask you to be patient but advise that if an order has not been received within the time frames advised, then please contact us and we will attempt to track your delivery.

Legal Notice

We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our reasonable control, including but not limited to acts of God, war, flood, fire, labour disputes, strikes, lock-outs, riots, civil commotion, malicious damage, explosion, governmental actions and any other similar events.

UK Customers - Approximate Delivery Times

  • Personalised items: Allow 10 days for delivery and 14 days during seasonal holiday
  • Non-personalised items: Allow 1 to 7 days for delivery

Please Note

  • For United Kingdom only (excludes PO boxes and APO/FPO)
  • IMPORTANT: Order does not start processing until payment is confirmed and or received
  • Orders delivered by Courier require a signature on delivery
  • If the items are out of stock or need to be ordered from the vendor, this will take additional time and will delay the delivery time scale. Please find the relevant information per product on the product information page.
  • Personalised (embroidery) items may take longer (approx. 14 days during Christmas due to the volume of orders)
  • Unforeseen circumstances such as weather could cause delivery delays
  • Please refer to the website product details for specifics on an item by item basis

Non UK Customers

The details below give basic information on approximate time scales to receive your items:

Approximate Delivery Times

  • Personalised items: Allow 2 weeks for delivery and 3 weeks during Seasonal Holidays
  • Non-Personalised items: Allow 6 to 14 days for delivery
  • See Table Below

Please Note

  • IMPORTANT: Order does not start processing until payment is confirmed and or received
  • If the items are out of stock or need to be ordered from the vendor, this will take additional time and will delay the delivery time scale. Please find the relevant information per product on the product information page.
  • Personalised (embroidery) items may take longer (approx. 21 days during Christmas due to the volume of orders)
  • Unforeseen circumstances such as weather could cause delivery delays
  • Please refer to the website for specific details on an item by item basis
Country Code
Country
Service
AUT
Austria
DPD 3 Days
BEL
Belgium
DPD 2 Days
BGR
Bulgaria
DPD 4/7 Days
HRV
Croatia
DPD 4/6 Days
CZE
Czech Republic
DPD 3/4 Days
DNK
Denmark
DPD 3 Days
EST
Estonia
DPD 4/5 Days
FIN
Finland
DPD 4/5 Days
GRC
Greece
DPD 4/9 Days
HUN
Hungary
DPD 4 Days
ITA
Italy
DPD 3/4 Days
LVA
Latvia
DPD 4/6 Days
LTU
Lithuania
DPD 4/6 Days
LUX
Luxembourg
DPD 2 Days
MLT
Malta
DPD 3/4 Days
NLD
Netherlands
DPD 2 Days
POL
Poland
DPD 4 Days
PRT
Portugal
DPD 5 Days
ROU
Romania
DPD 4/6 Days
SVK
Slovakia
DPD 3/4 Days
SVN
Slovenia
DPD 4/5 Days
ESP
Spain
DPD 3/4 Days
SWE
Sweden
DPD 4/5 Days