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Terms & Conditions

These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below with Duncan Stewart Textiles Ltd t/a Towelsrus. If you do not agree to be bound by these terms and conditions you may not use or access this Website. Please read them with care.

For further information regarding ordering, and the usage of this web site, please refer to the relevant link under Site Usage at the bottom of this page

These Terms and Conditions and your use of this web site are governed by English law and you agree to submit to the non-exclusive jurisdiction of the English court. This does not affect your statutory rights.

Before you place an order, if you have any questions relating to these terms and conditions please contact us.

All prices on the site are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT). The current rate of VAT is 20%.

If your order is being dispatched outside of the European Community (EC) then your sales tax will be zero. If your order is being sent to a member state of the EC then your invoice will include VAT at 20%

Contract between the customer and Duncan Stewart Textiles Ltd ( t/a Towelsrus ) for the sale of our products will only exist once an order has been accepted, processed and dispatched ( at which point the buyer's credit/debit card will be charged for the value of the goods dispatched). This does not affect the customer's statutory rights.

Prices and availability of goods is subject to change without notice. This means that the price confirmed after placing the order may be different to that charged at delivery. Every effort is made to ensure that this will not happen - please refer to our returns policy below. A delivery charge will be added to your order value where appropriate prior to checkout and payment, and will be shown.

Delivery Policy & Times

Please see our delivery page for information about delivery times and rates.

Right To Cancel

You may normally cancel your order (once accepted by us) for any reason up to the point of despatch. If you do cancel the contract within this time any payments made by you will be refunded in full within 16 days. See Cancellation and Returns policy below.

Cancellation & Returns Policy

Please see our cancellation and returns page for full information about cancelling your order.

Refund Policy

Information on refunds can also be found on our cancellation and returns page.

Payment & Taxes

We accept online payment in a secure environment by credit card or Duncan Stewart Textiles Ltd ( t/a Towelsrus ) Gift Vouchers. We currently accept Visa, Mastercard, Delta, Switch, Solo . All transactions are shown in £ sterling by default, and will be charged in UK £ sterling against your credit/debit card. Any other currencies displayed are for guidance purposes only. We cannot guarantee the accuracy of the exchange rate used, and you should verify the accuracy of the displayed currency price (non £ sterling prices shown) prior to placing your order.

All prices quoted on this website are accurate at the time of publication and are quoted in pounds sterling (£) and where appropriate are inclusive of UK sales tax (VAT) at the current rate. If your order is being dispatched to a destination outside the European Community (EC) or one of the Channel Islands then your sales tax will be zero. If your order is being sent to a member state of the EC then the selling price will include VAT at the current rate. The current rate of VAT is 20%. Any customs or import duties levied once the package reaches your destination country will be your responsibility as we have no control over these charges and cannot predict them.

Duty & Customs Information

All overseas deliveries are subject to their local import duties and taxes and may be affected by Customs and Excise delays. Please note that we cannot be held liable for any local import duties, taxes/charges or laws related.

Our Guarantee To You!

We endeavour to display through this website all items in our current range. We aim to hold stock of all styles and sizes whilst a product is active. However, occasionally an item will be out of stock and if this is the case you will be notified prior to despatch of any goods and offered either a 'partial fulfillment' of your order, amendment, or cancellation. All part fulfilled orders will be completed in full once we receive the remaining items, and these will be dispatched free of charge.

All dates quoted for delivery are estimated delivery dates only and may be subject to change and we can accept no liability for any loss or damage (whether direct or indirect) for delivery at any time other than the estimated date for delivery. All orders received before 4pm will, subject to availability, be dispatched on the following day. Those orders received after 4pm will be dispatched on the day after the next day. On despatch, we will send you a notification email alerting you. We regret that we cannot guarantee a particular time of day.

Conformity Of Goods

We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer system used by you.

Disclaimer & Limitations Of Liability

Duncan Stewart Textiles Ltd ( t/a Towelsrus ) does not seek to exclude or limit liability for death or personal injury arising from its negligence or that of its members agents directors or employees or for any fraudulent misrepresentation.

To the fullest extent permitted by law and save as provided above, neither Duncan Stewart Textiles Ltd ( t/a Towelsrus ) nor any associated company shall be liable to you by reason of any representation, or any implied warranty, condition or other term, or any duty at common law, or under the express terms of the contract, or in negligence (whether on the part of Duncan Stewart Textiles Ltd ( t/a Towelsrus ) or any of its members, agents, directors, employees or otherwise) for any indirect special or consequential loss or damage (including but not limited to loss of profit or loss of saving), costs, expenses or other claims for compensation whatsoever which arise out of or in connection with the use of this website, the supply of the products or their use or resale by you.

"The limitations of liability in these conditions shall apply equally for the benefit of Duncan Stewart Textiles Ltd ( t/a Towelsrus ) and any other associated company of Duncan Stewart Textiles Ltd ( t/a Towelsrus ) as if references to Duncan Stewart Textiles Ltd ( t/a Towelsrus ) included references to each such associated company."

While Duncan Stewart Textiles Ltd ( t/a Towelsrus ) uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and Duncan Stewart Textiles Ltd ( t/a Towelsrus ) will not be responsible for any errors or omissions or for the results arising from the use of such information.

While Duncan Stewart Textiles Ltd ( t/a Towelsrus ) takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

Further, Duncan Stewart Textiles Ltd ( t/a Towelsrus ) will not be responsible nor liable for your use of any other websites which you may access via links within this website. Duncan Stewart Textiles Ltd ( t/a Towelsrus ) does not control these websites and is not responsible for their content. Any such links are provided merely as a service to users of this website and their inclusion in this website does not constitute an endorsement by or affiliation with Duncan Stewart Textiles Ltd ( t/a Towelsrus ).

The entire liability of Duncan Stewart Textiles Ltd ( t/a Towelsrus ) under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

Duncan Stewart Textiles Ltd ( t/a Towelsrus ) will not be liable to you or be deemed to be in breach of the contract by reason of any delay in performing, or any failure to perform, any of its obligations in relation to the products ordered by you if the delay or failure was due to any cause beyond its reasonable control.

Duncan Stewart Textiles Ltd ( t/a Towelsrus ) may assign or transfer any of its rights or sub contract any of its obligations under these terms and conditions to any third party. You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with the specific permission in writing of Duncan Stewart Textiles Ltd ( t/a Towelsrus ).

No person who is not a party to these terms and conditions shall have any right to enforce any term under the Contracts (Rights of Third Parties) Act 1999. Nothing in these conditions is intended nor shall affect any of your statutory rights that may not be legally excluded.

Copyright & Trademark

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark or registered trademark of Duncan Stewart Textiles Ltd ( t/a Towelsrus ) or its content and technology providers or their respective owners. ALL RIGHTS RESERVED. The copying, modification, distribution, reproduction, or incorporation into any other work of part or all of the material available on this website in any form is prohibited save that you may:

Copy, print or download extracts of the material on this website for the sole purpose of using this website or placing an order with Duncan Stewart Textiles Ltd ( t/a Towelsrus ).

Copy print or download the material on this site for the purpose of sending to individual third parties for their personal information provided that you acknowledge us as the source of the material and that you inform the third party that these conditions apply to them and that they must comply with them.

If you require any further information or need to talk with someone then please Contact Us.