The following information is intended to help clarify the often confusing matter of who pays VAT on sales.
VAT is always chargeable on all sales to either domestic or commercial customers where the goods are being delivered within the UK.
VAT is will be charged on all sales to either domestic or commercial customers within the EU. If a commercial customer subsequently sends via the post a copy of a valid VAT exemption certificate then TowelsRus.co.uk will refund the VAT using your original method of payment. Alternatively commercial customers can use the reverse charge VAT rules that operate within the EU to locally recover any VAT element.
Since VAT is not applicable on sales to Non EU member countries our online shop automatically removed VAT from your order during checkout. Please note that some Non EU countries may charge import Duty or other Taxes which cannot be accounted for by our website. Customers in Non EU should note they directly responsibility for the full payment of any further TAX or Import Duty incurred as goods are delivered.
If you require any further information or need to talk with someone then please Contact Us.